SHIPPING & RETURNS POLICY
FedEx is used for all of our UK mainland deliveries to give our customers the best shipping experience. Please note that Fedex shipping is fast and reliable but this is not a guaranteed service, sometimes there can rarely be short delays.
Our manufacturer will aim to pack and ship your order as soon as your Bespoke Extensions are made for you. This process usually takes 2-3 working days from when your order is placed. Then your order will be shipped via FedEx, this process can take 5-7 working days for delivery to be complete. You will receive your tracking number once the order has been shipped. We provide free shipping for all orders. The shipping time for your order is approximately 10 working days from your order being placed.
We are currently closed for order processing on Saturdays, Sundays and Bank Holidays.
We can ship to any country worldwide. However, the price you pay will depend on the destination country, the size and weight of your item and any import duties and taxes. Please note that we have no control over these charges and we cannot predict their amount. The buyer will be responsible for payment of any such import duties and taxes. This service will be a fully tracked service only.
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Delays In Delivery
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FIERCELOXX Hair Extensions shall not be held liable for a delay or failure to deliver due to any cause beyond our reasonable control. However, we will do our best to resolve any issues with the courier.
Incorrect Delivery Information
Please make sure you enter the correct delivery address details when making an order. FIERCELOXX Hair Extensions shall not be held liable for incorrect details entered by the customer. In the unfortunate circumstance when an item is delivered to an incorrect or incomplete address, we are under no obligation to issue a refund or send a replacement of goods. If returning an item/s to us and the incorrect details have been entered, we cannot be held responsible or issue a refund or replacement for goods we do not receive. The correct return address will be issued to the consumer if for any reason an item needs to be returned, and it will be the customer’s responsibility to enter these details correctly. We will however try to resolve any issues of incorrect delivery with the courier.
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Returns and Exchanges
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As our manufacturer is overseas they operate a no reason, no return policy. To avoid unnecessary returns, we would like to remind all customers to please be mindful to ensure you are ordering the correct hair for you when purchasing.
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Due to the hygienic nature of all hair products, FIERCELOXX Hair Extensions can only accept items returned for exchange or refund if unopened without breaking the seal and in the original packaging.
Hair and packaging that has been opened or exposed to handling, has been worn, or is visibly damaged due to handling will not be accepted for exchange or a refund.
Please ensure you are happy with our product before application. As all of our products are bespoke and made to order, we ask you take your time and consideration with each order as unless there is a fault with the product itself we aren’t liable to exchange or refund without a fault. If you select the wrong length, weight or colour we aren’t liable for that error. Once your order is made and the package leaves the warehouse we can’t amend orders.
Please ensure a professional installs your hair extensions. We can accept no liability for any damage caused by a salon or third party as this falls within the jurisdiction of the extensionist/salon and client contract and is therefore the responsibility of the extensionist/salon.
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FIERCELOXX Hair Extensions cannot be held responsible for any damage caused from incorrect maintenance and the use of non-recommended aftercare products.
If you decide to return an item to us for a refund within 14 days of the receiving the goods, you must ensure you haven’t opened the packaging or handled the hair for hygiene purposes. You must contact us prior to sending any item by emailing us at contact@fierceloxx.co.uk. Please state your full name and the reason why you are returning the item.
Please be advised that the customer must pay for the delivery if they choose to return an item to us. If exchanging an item, the customer must also pay the delivery costs back to them.
As human hair is considered a consumable product when and after being worn we must be informed of any issues concerning the quality of the hair within 1 month of the purchase date so that no further problems occur. After 1 month, we have no obligation to take a look at the product however we will always try and help as much as we can and depending on the circumstance, we may be able to take a look at a product up to 3 months after the purchase date. We must receive all of the returned hair within 7 days of being informed of an issue. If, after testing, the hair is found not to be faulty or damage has occurred due to incorrect application or incorrect aftercare we will not be able to replace the hair and we will return the hair back to the customer. If a fault has been identified then we will replace for the total amount returned to us.